Thank you for your business and continued support, we appreciate you!! We hope you love your purchase but understand sometimes it just doesn't work out. Here’s what you need to know if that’s the case.

Refunds

We only allow refunds to the original form or payment within 10 days of purchase. 

All items must be returned in original condition with tags, within 10 days, otherwise they will not be accepted. Return shipping cost are at the customers expense. Chateau Christine is not responsible for any lost or missing items in the return shipping process. The items must be unworn, unwashed, smoke, deodorant, makeup and fragrance free to receive approval.

All sale and clearance items are final sale.  

Exchanges & Store Credit

We only allow exchanges for store credit within 30 days of purchase. 

All items must be returned in original condition with tags, within 30 days, otherwise they will not be accepted. Return shipping cost are at the customers expense. Chateau Christine is not responsible for any lost or missing items in the return shipping process. The items must be unworn, unwashed, smoke, deodorant, makeup and fragrance free to receive approval.

Shipping charges are non-refundable. When returning please include a copy of your receipt, your order number, name and phone number incase we need to contact you.

Please Return Items to:

Chateau Christine 

246 Chestnut Street 

Meadville PA 16335

Size Exchanges

We will do our best to exchange the size if its still available, otherwise you will be issued a store credit.

Store Credit

Once the item is received back and approved we will issue you a store credit to be used on a future purchase.

The following items are FINAL SALE

• Sale items
• All Seasonal items
• Damaged/Defective Items
  

Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, please read.

• Damages must be reported to us prior to wearing the item and the tags must be attached.
• The report must be made within 3 days of receiving the item or it will not be accepted
• Please contact us immediately at 814-807-1415

If you have any questions or concerns about anything, please pick up the phone and give us a call. And again, we thank you for your business and continued support.

Happiness Guarantee

We’re happy when you are happy!